Frequently Asked Questions
Everything you need to know about our innovative, accessible footwear.
How do BILLY Footwear shoes work?
Our shoes feature FlipTop Technology, which utilizes a wrap-around zipper that allows the upper to open and fold over completely. This makes stepping into the shoe easy and unobstructed.
What is your return and exchange policy?
We offer a 30-day return window for unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small processing fee.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and customs requirements.
Are BILLY shoes compatible with AFOs and orthotics?
Absolutely. Many of our styles are specifically designed with extra depth and removable insoles to accommodate AFOs, SMOs, and custom orthotic inserts comfortably.
How can I determine the right size for me?
We recommend using our printable size guide available on the sizing page. If you are between sizes or using thick orthotics, we generally suggest sizing up.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through partners like Afterpay or Shop Pay.